Why AI Chatbots Fail Small Businesses — G2 Reviews Don't Lie

We pulled real review data from G2 and Capterra on the most popular AI chatbot platforms. The pattern is clear: enterprise tools are being sold downstream to small businesses, and they do not work. Here is why, with receipts.

The Small Business AI Chatbot Trap If you run a small service business and you have looked into AI chatbots, you have probably come across the same four or five names: Intercom, Drift, Zendesk, Tidio. See our Intercom vs Drift vs Tidio comparison/blog/intercom-vs-drift-vs-tidio-ai-chatbot-comparison